Herts Mechanical Improve Efficiencies with Service Geeni

Herts Mechanical supply, install and maintain materials handling equipment through their own team of engineers.

Working on various projects around the world, Herts Mechanical deliver a solution tailored to the needs of their clients, helping them to meet their clients business objectives as well as reducing their costs and production downtime.

As a result, they wanted a service management software, that could improve efficiencies across their business, and we’re pleased they chose Service Geeni.

"Service Geeni enables engineers to capture job details on site and our admin team can then easily generate accurate reports for customers."

"We chose to implement service management software to reduce the mountains of paperwork we had and to improve engineer productivity. Since we started using Service Geeni, three years ago, we’ve seen a staggering increase in efficiency and we’ve eliminated paperwork. Service Geeni enables engineers to capture job details on site and our admin team can then easily generate accurate reports for customers.

Service Geeni service management software holds all our information from contracts to jobs, engineers skills and stock availability and everything in between, giving us a wealth of information at our fingertips which helps us make effective decisions and further improve efficiency levels.

"We’ve built a strong relationship with their customer service team and recommend using their software."

Service Geeni has expedited our payment process, it fully integrates with Sage and because we capture information in real time we have improved cash flow because invoicing can be initiated at job completion and is therefore completed daily, meaning there’s no end of month rush or missing invoices.

We know the implementation of any Service Management software always poses its fair share of challenges, but we’re pleased to have partnered with Service Geeni, we’ve built a strong relationship with their customer service team and recommend using their software."