Support
Implementation & Support Tailored for You
We don’t just provide software - we help you make it a success. Our expert team guides you through a smooth implementation process and offers ongoing support to ensure your team gets the most out of Service Geeni.
Our Process
Implementation Process
A structured, hands-on approach to ensure a smooth transition to Service Geeni. From setup to training, our dedicated implementation team makes adoption easy and effective.
1. Let’s Set the Stage
Together, we’ll outline what success looks like for you. We’ll map out your goals, define what we need to get done, and create a clear plan with everyone on the same page.
2. Build Your System, Your Way
We’ll configure the platform to suit your business perfectly - setting up workflows, permissions, and everything else you need to hit the ground running.
3. Learn and Feel Confident
Our team will guide you every step of the way with hands-on training, helpful resources, and expert-led sessions, so you and your team feel completely ready to use the system.
4. Go Live, Stress-Free
When it’s time to launch, we’ll make sure everything runs smoothly. We’ll monitor progress, address any hiccups quickly, and keep everything on track for success.
5. Keep Getting Better
After go-live, we’ll check in to see how things are going. Your feedback will help us refine the experience, and we’ll stay by your side to ensure you’re getting the most value out of Service Geeni.
Support
Beyond Go-live:
Support The Never Stops
Our support doesn’t stop after launch. We provide expert guidance, helpful resources, and continuous improvements to ensure you get the most from Service Geeni.
Talk to Us
Online Help Centre
Access articles, guides, and videos anytime for quick answers.
Live Support Desk
Call our support team to speak to a real person on 0330 088 0802.
Customer Success Manager
Your go-to contact for optimising Service Geeni for your business.
Continuous Product Improvements
Your feedback drives our roadmap, for new features that add real value.
Testimonials
Helping Engineers Deliver More, Every Day
Businesses across asset-centred industries use Service Geeni to simplify service management, improve efficiency, and reduce downtime. Hear from companies who’ve made the switch.
We’re With You Every Step of the Way
Switching service software can feel daunting, but you’re not on your own. With a dedicated implementation team, customer success representatives, and a knowledge base full of how-to guides and videos, you’ll always have the support you need.
I just wanted to praise one of the customer service Help Desk officers who has been very helpful over the past few weeks, assisting me with getting certain changes on the system adjusted.
200+ support tickets resolved weekly
4.5/5 average support rating
100% of major issues resolved in under 60 minutes
100% of issues responded to in under 30 minutes

Book Your Demo Today
Get a personalised walkthrough of Service Geeni, tailored to your business needs. See how our asset-centric, industry-specific platform can streamline your operations, reduce downtime, and help your team work smarter.

Talk to Us
Have questions or want to know how Service Geeni fits into your business? Whether you’re looking for integrations, pricing, or just some expert advice, we’re here to help. Reach out to our team and let’s chat about your needs.