1. Let’s Set the Stage
Together, we’ll outline what success looks like for you. We’ll map out your goals, define what we need to get done, and create a clear plan with everyone on the same page.
Support
Implementation & Support Tailored for You
We don’t just provide software - we help you make it a success. Our expert team guides you through a smooth implementation process and offers ongoing support to ensure your team gets the most out of Service Geeni.
The Service Geeni software is easy to use, provides us with accurate information and has improved efficiency.
Customer service is enhanced, bottlenecks are eliminated. We have grown and are comfortably handling more business, without the need to employ more staff. Sales have increased by 86%.
If we are doing services on time, making sure we’ve got parts available, making sure pieces of equipment are there, communicating well, then there is much less chance of creating unwanted downtime. If we don't have equipment running, we don't make profit.
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Service Geeni has made a big difference to the financial strength of the operation. The availability of cost reports on maintenance contracts is especially useful.
We manage forklift fleets across the country for a wide range of clients with different requirements, so we needed service management software to help us increase efficiency and enhance our customer service & Service Geeni does just that.
We can feed a lot of information back into the client’s system which we never did before. For example, the photos the engineers take. Previously, any photos tended to just sit on engineer’s phones. Now, we actually use them.
We’ve been working with Service Geeni for over 5 years using their service management software, and it’s been a great benefit to us. Initially, the software was used to keep track of truck breakdowns, but over time this has evolved and now we have trackers on all trucks and use mobile devices in the field, giving us complete visibility.
It’s so much easier to see what jobs are still live, we used to have to trawl through all the different accounts. Now we just look at Service Geeni and all the information we need is right there. It’s very useful to have that visibility. Makes our lives easier in the office.
Just wanted to praise one of the customer service Help Desk officers who goes by the name of Chris. He always has a happy, helpful nature and provides amazing customer service - five stars from me and everyone else down here at Clark Electrical Industries Ltd!
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Service Geeni provides a first-class service all of the time and we could not be happier. Whenever we have a question the team are very helpful giving a simple and clear explanation and always a solution that fits our business.
We are heavily KPI'd with our client, so Service Geeni helps us to monitor our performance and know immediately whether we are on track or not. For example, attending site by a given time. This is easy to track through Service Geeni because the engineers can log on as soon as they arrive on location. We didn't have that sort of visibility before.
We chose Service Geeni after speaking with several providers, confident their solution could meet our current and future needs by integrating everything into one system. Adam and the team were always helpful, providing clear, informative demos that reassured us Service Geeni was the right choice for our business.
We chose Service Geeni because of their willingness to change and adapt to us. Service Geeni offered the best connection with SAP, as well as advanced service management features – not everyone else could do that.
We wouldn't be able to maintain the building and equipment as efficiently as we do if we didn't have Service Geeni. And if we don't have equipment running, we don't make profit...Yes, we would recommend Service Geeni.
Service Geeni speeds everything up. Our engineers just type in the notes, and the billing is all done through Service Geeni. We get paid quicker too – they pay us automatically now through the system – there is no need for human intervention.
The Service Geeni software is easy to use, provides us with accurate information and has improved efficiency.
Customer service is enhanced, bottlenecks are eliminated. We have grown and are comfortably handling more business, without the need to employ more staff. Sales have increased by 86%.
If we are doing services on time, making sure we’ve got parts available, making sure pieces of equipment are there, communicating well, then there is much less chance of creating unwanted downtime. If we don't have equipment running, we don't make profit.
Service Geeni has made a big difference to the financial strength of the operation. The availability of cost reports on maintenance contracts is especially useful.
We manage forklift fleets across the country for a wide range of clients with different requirements, so we needed service management software to help us increase efficiency and enhance our customer service & Service Geeni does just that.
We can feed a lot of information back into the client’s system which we never did before. For example, the photos the engineers take. Previously, any photos tended to just sit on engineer’s phones. Now, we actually use them.
We’ve been working with Service Geeni for over 5 years using their service management software, and it’s been a great benefit to us. Initially, the software was used to keep track of truck breakdowns, but over time this has evolved and now we have trackers on all trucks and use mobile devices in the field, giving us complete visibility.
It’s so much easier to see what jobs are still live, we used to have to trawl through all the different accounts. Now we just look at Service Geeni and all the information we need is right there. It’s very useful to have that visibility. Makes our lives easier in the office.
Just wanted to praise one of the customer service Help Desk officers who goes by the name of Chris. He always has a happy, helpful nature and provides amazing customer service - five stars from me and everyone else down here at Clark Electrical Industries Ltd!
Service Geeni provides a first-class service all of the time and we could not be happier. Whenever we have a question the team are very helpful giving a simple and clear explanation and always a solution that fits our business.
We are heavily KPI'd with our client, so Service Geeni helps us to monitor our performance and know immediately whether we are on track or not. For example, attending site by a given time. This is easy to track through Service Geeni because the engineers can log on as soon as they arrive on location. We didn't have that sort of visibility before.
We chose Service Geeni after speaking with several providers, confident their solution could meet our current and future needs by integrating everything into one system. Adam and the team were always helpful, providing clear, informative demos that reassured us Service Geeni was the right choice for our business.
We chose Service Geeni because of their willingness to change and adapt to us. Service Geeni offered the best connection with SAP, as well as advanced service management features – not everyone else could do that.
We wouldn't be able to maintain the building and equipment as efficiently as we do if we didn't have Service Geeni. And if we don't have equipment running, we don't make profit...Yes, we would recommend Service Geeni.
Service Geeni speeds everything up. Our engineers just type in the notes, and the billing is all done through Service Geeni. We get paid quicker too – they pay us automatically now through the system – there is no need for human intervention.
The Service Geeni software is easy to use, provides us with accurate information and has improved efficiency.
Customer service is enhanced, bottlenecks are eliminated. We have grown and are comfortably handling more business, without the need to employ more staff. Sales have increased by 86%.
If we are doing services on time, making sure we’ve got parts available, making sure pieces of equipment are there, communicating well, then there is much less chance of creating unwanted downtime. If we don't have equipment running, we don't make profit.
Service Geeni has made a big difference to the financial strength of the operation. The availability of cost reports on maintenance contracts is especially useful.
We manage forklift fleets across the country for a wide range of clients with different requirements, so we needed service management software to help us increase efficiency and enhance our customer service & Service Geeni does just that.
We can feed a lot of information back into the client’s system which we never did before. For example, the photos the engineers take. Previously, any photos tended to just sit on engineer’s phones. Now, we actually use them.
We’ve been working with Service Geeni for over 5 years using their service management software, and it’s been a great benefit to us. Initially, the software was used to keep track of truck breakdowns, but over time this has evolved and now we have trackers on all trucks and use mobile devices in the field, giving us complete visibility.
It’s so much easier to see what jobs are still live, we used to have to trawl through all the different accounts. Now we just look at Service Geeni and all the information we need is right there. It’s very useful to have that visibility. Makes our lives easier in the office.
Just wanted to praise one of the customer service Help Desk officers who goes by the name of Chris. He always has a happy, helpful nature and provides amazing customer service - five stars from me and everyone else down here at Clark Electrical Industries Ltd!
Service Geeni provides a first-class service all of the time and we could not be happier. Whenever we have a question the team are very helpful giving a simple and clear explanation and always a solution that fits our business.
We are heavily KPI'd with our client, so Service Geeni helps us to monitor our performance and know immediately whether we are on track or not. For example, attending site by a given time. This is easy to track through Service Geeni because the engineers can log on as soon as they arrive on location. We didn't have that sort of visibility before.
We chose Service Geeni after speaking with several providers, confident their solution could meet our current and future needs by integrating everything into one system. Adam and the team were always helpful, providing clear, informative demos that reassured us Service Geeni was the right choice for our business.
We chose Service Geeni because of their willingness to change and adapt to us. Service Geeni offered the best connection with SAP, as well as advanced service management features – not everyone else could do that.
We wouldn't be able to maintain the building and equipment as efficiently as we do if we didn't have Service Geeni. And if we don't have equipment running, we don't make profit...Yes, we would recommend Service Geeni.
Service Geeni speeds everything up. Our engineers just type in the notes, and the billing is all done through Service Geeni. We get paid quicker too – they pay us automatically now through the system – there is no need for human intervention.
The Service Geeni software is easy to use, provides us with accurate information and has improved efficiency.
Customer service is enhanced, bottlenecks are eliminated. We have grown and are comfortably handling more business, without the need to employ more staff. Sales have increased by 86%.
If we are doing services on time, making sure we’ve got parts available, making sure pieces of equipment are there, communicating well, then there is much less chance of creating unwanted downtime. If we don't have equipment running, we don't make profit.
Service Geeni has made a big difference to the financial strength of the operation. The availability of cost reports on maintenance contracts is especially useful.
We manage forklift fleets across the country for a wide range of clients with different requirements, so we needed service management software to help us increase efficiency and enhance our customer service & Service Geeni does just that.
We can feed a lot of information back into the client’s system which we never did before. For example, the photos the engineers take. Previously, any photos tended to just sit on engineer’s phones. Now, we actually use them.
We’ve been working with Service Geeni for over 5 years using their service management software, and it’s been a great benefit to us. Initially, the software was used to keep track of truck breakdowns, but over time this has evolved and now we have trackers on all trucks and use mobile devices in the field, giving us complete visibility.
It’s so much easier to see what jobs are still live, we used to have to trawl through all the different accounts. Now we just look at Service Geeni and all the information we need is right there. It’s very useful to have that visibility. Makes our lives easier in the office.
Just wanted to praise one of the customer service Help Desk officers who goes by the name of Chris. He always has a happy, helpful nature and provides amazing customer service - five stars from me and everyone else down here at Clark Electrical Industries Ltd!
Service Geeni provides a first-class service all of the time and we could not be happier. Whenever we have a question the team are very helpful giving a simple and clear explanation and always a solution that fits our business.
We are heavily KPI'd with our client, so Service Geeni helps us to monitor our performance and know immediately whether we are on track or not. For example, attending site by a given time. This is easy to track through Service Geeni because the engineers can log on as soon as they arrive on location. We didn't have that sort of visibility before.
We chose Service Geeni after speaking with several providers, confident their solution could meet our current and future needs by integrating everything into one system. Adam and the team were always helpful, providing clear, informative demos that reassured us Service Geeni was the right choice for our business.
We chose Service Geeni because of their willingness to change and adapt to us. Service Geeni offered the best connection with SAP, as well as advanced service management features – not everyone else could do that.
We wouldn't be able to maintain the building and equipment as efficiently as we do if we didn't have Service Geeni. And if we don't have equipment running, we don't make profit...Yes, we would recommend Service Geeni.
Service Geeni speeds everything up. Our engineers just type in the notes, and the billing is all done through Service Geeni. We get paid quicker too – they pay us automatically now through the system – there is no need for human intervention.
The Service Geeni software is easy to use, provides us with accurate information and has improved efficiency.
Customer service is enhanced, bottlenecks are eliminated. We have grown and are comfortably handling more business, without the need to employ more staff. Sales have increased by 86%.
If we are doing services on time, making sure we’ve got parts available, making sure pieces of equipment are there, communicating well, then there is much less chance of creating unwanted downtime. If we don't have equipment running, we don't make profit.
Service Geeni has made a big difference to the financial strength of the operation. The availability of cost reports on maintenance contracts is especially useful.
We manage forklift fleets across the country for a wide range of clients with different requirements, so we needed service management software to help us increase efficiency and enhance our customer service & Service Geeni does just that.
We can feed a lot of information back into the client’s system which we never did before. For example, the photos the engineers take. Previously, any photos tended to just sit on engineer’s phones. Now, we actually use them.
We’ve been working with Service Geeni for over 5 years using their service management software, and it’s been a great benefit to us. Initially, the software was used to keep track of truck breakdowns, but over time this has evolved and now we have trackers on all trucks and use mobile devices in the field, giving us complete visibility.
It’s so much easier to see what jobs are still live, we used to have to trawl through all the different accounts. Now we just look at Service Geeni and all the information we need is right there. It’s very useful to have that visibility. Makes our lives easier in the office.
Just wanted to praise one of the customer service Help Desk officers who goes by the name of Chris. He always has a happy, helpful nature and provides amazing customer service - five stars from me and everyone else down here at Clark Electrical Industries Ltd!
Service Geeni provides a first-class service all of the time and we could not be happier. Whenever we have a question the team are very helpful giving a simple and clear explanation and always a solution that fits our business.
We are heavily KPI'd with our client, so Service Geeni helps us to monitor our performance and know immediately whether we are on track or not. For example, attending site by a given time. This is easy to track through Service Geeni because the engineers can log on as soon as they arrive on location. We didn't have that sort of visibility before.
We chose Service Geeni after speaking with several providers, confident their solution could meet our current and future needs by integrating everything into one system. Adam and the team were always helpful, providing clear, informative demos that reassured us Service Geeni was the right choice for our business.
We chose Service Geeni because of their willingness to change and adapt to us. Service Geeni offered the best connection with SAP, as well as advanced service management features – not everyone else could do that.
We wouldn't be able to maintain the building and equipment as efficiently as we do if we didn't have Service Geeni. And if we don't have equipment running, we don't make profit...Yes, we would recommend Service Geeni.
Service Geeni speeds everything up. Our engineers just type in the notes, and the billing is all done through Service Geeni. We get paid quicker too – they pay us automatically now through the system – there is no need for human intervention.
The Service Geeni software is easy to use, provides us with accurate information and has improved efficiency.
Customer service is enhanced, bottlenecks are eliminated. We have grown and are comfortably handling more business, without the need to employ more staff. Sales have increased by 86%.
If we are doing services on time, making sure we’ve got parts available, making sure pieces of equipment are there, communicating well, then there is much less chance of creating unwanted downtime. If we don't have equipment running, we don't make profit.
Service Geeni has made a big difference to the financial strength of the operation. The availability of cost reports on maintenance contracts is especially useful.
We manage forklift fleets across the country for a wide range of clients with different requirements, so we needed service management software to help us increase efficiency and enhance our customer service & Service Geeni does just that.
We can feed a lot of information back into the client’s system which we never did before. For example, the photos the engineers take. Previously, any photos tended to just sit on engineer’s phones. Now, we actually use them.
We’ve been working with Service Geeni for over 5 years using their service management software, and it’s been a great benefit to us. Initially, the software was used to keep track of truck breakdowns, but over time this has evolved and now we have trackers on all trucks and use mobile devices in the field, giving us complete visibility.
It’s so much easier to see what jobs are still live, we used to have to trawl through all the different accounts. Now we just look at Service Geeni and all the information we need is right there. It’s very useful to have that visibility. Makes our lives easier in the office.
Just wanted to praise one of the customer service Help Desk officers who goes by the name of Chris. He always has a happy, helpful nature and provides amazing customer service - five stars from me and everyone else down here at Clark Electrical Industries Ltd!
Service Geeni provides a first-class service all of the time and we could not be happier. Whenever we have a question the team are very helpful giving a simple and clear explanation and always a solution that fits our business.
We are heavily KPI'd with our client, so Service Geeni helps us to monitor our performance and know immediately whether we are on track or not. For example, attending site by a given time. This is easy to track through Service Geeni because the engineers can log on as soon as they arrive on location. We didn't have that sort of visibility before.
We chose Service Geeni after speaking with several providers, confident their solution could meet our current and future needs by integrating everything into one system. Adam and the team were always helpful, providing clear, informative demos that reassured us Service Geeni was the right choice for our business.
We chose Service Geeni because of their willingness to change and adapt to us. Service Geeni offered the best connection with SAP, as well as advanced service management features – not everyone else could do that.
We wouldn't be able to maintain the building and equipment as efficiently as we do if we didn't have Service Geeni. And if we don't have equipment running, we don't make profit...Yes, we would recommend Service Geeni.
Service Geeni speeds everything up. Our engineers just type in the notes, and the billing is all done through Service Geeni. We get paid quicker too – they pay us automatically now through the system – there is no need for human intervention.
Our Process
Implementation Process
A structured, hands-on approach to ensure a smooth transition to Service Geeni. From setup to training, our dedicated implementation team makes adoption easy and effective.
2. Build Your System, Your Way
We’ll configure the platform to suit your business perfectly - setting up workflows, permissions, and everything else you need to hit the ground running.
3. Learn and Feel Confident
Our team will guide you every step of the way with hands-on training, helpful resources, and expert-led sessions, so you and your team feel completely ready to use the system.
4. Go Live, Stress-Free
When it’s time to launch, we’ll make sure everything runs smoothly. We’ll monitor progress, address any hiccups quickly, and keep everything on track for success.
5. Keep Getting Better
After go-live, we’ll check in to see how things are going. Your feedback will help us refine the experience, and we’ll stay by your side to ensure you’re getting the most value out of Service Geeni.
Support
Beyond Go-live:
Support The Never Stops
Our support doesn’t stop after launch. We provide expert guidance, helpful resources, and continuous improvements to ensure you get the most from Service Geeni.
Talk to Us
Online Help Centre
Access articles, guides, and videos anytime for quick answers.
Live Support Desk
Call our support team to speak to a real person on 0330 088 0802.
Customer Success Manager
Your go-to contact for optimising Service Geeni for your business.
Continuous Product Improvements
Your feedback drives our roadmap, for new features that add real value.
Testimonials
Helping Engineers Deliver More, Every Day
Businesses across asset-centred industries use Service Geeni to simplify service management, improve efficiency, and reduce downtime. Hear from companies who’ve made the switch.
We wouldn't be able to maintain the building and equipment as efficiently as we do if we didn't have Service Geeni. And if we don't have equipment running, we don't make profit...Yes, we would recommend Service Geeni.
We’re With You Every Step of the Way
Switching service software can feel daunting, but you’re not on your own. With a dedicated implementation team, customer success representatives, and a knowledge base full of how-to guides and videos, you’ll always have the support you need.
I just wanted to praise one of the customer service Help Desk officers who has been very helpful over the past few weeks, assisting me with getting certain changes on the system adjusted.
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200+ support tickets resolved weekly
4.5/5 average support rating
100% of major issues resolved in under 60 minutes
100% of issues responded to in under 30 minutes
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Book Your Demo Today
Get a personalised walkthrough of Service Geeni, tailored to your business needs. See how our asset-centric, industry-specific platform can streamline your operations, reduce downtime, and help your team work smarter.
Talk to Us
Have questions or want to know how Service Geeni fits into your business? Whether you’re looking for integrations, pricing, or just some expert advice, we’re here to help. Reach out to our team and let’s chat about your needs.