Privacy Policy

At Service Geeni, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with us, including through our website, services, and marketing activities.

1. Who We Are

This Privacy Policy is issued by Key Computers Ltd (trading as Service Geeni), a UK-based provider of service management software solutions.

If you have any questions about this policy or how we handle your personal data, you can contact us at:

Email: info@keycomputers.co.uk
Phone: 01942 261 671
Address: Key Computer Applications Ltd, Cavan House, Ellesmere Street, Leigh, Greater Manchester, WN7 4LQ

This website is operated by Key Computer Applications Ltd. We are registered in England and Wales under registration number 02542478.

2. What Data We Collect

We may collect and process the following types of personal data:

• Name, company name, and job title
• Contact details (email address, phone number)
• Information provided via website forms or live chat
• Technical information (IP address, browser type, cookies)
• Usage data (page visits, session duration)
• Marketing preferences and interaction history

3. How We Collect Your Data

We collect personal data in the following ways:

• When you fill in forms on our website
• When you contact us via email or phone
• When you interact with our content or ads
• Through analytics and tracking tools (see our Cookie Policy)

4. Why We Use Your Data (Legal Bases)

We process your data under the following lawful bases:

• Consent – for sending marketing communications or placing non-essential cookies
• Contract – to deliver our services and respond to enquiries
• Legitimate interests – for improving our services, marketing analysis, and website optimisation
• Legal obligation – where required by law (e.g., record-keeping)

5. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide customer support
• Send marketing communications (if you have opted in)
• Analyse and improve website performance and user experience
• Tailor advertising and measure marketing performance
• Maintain internal records and analytics

6. Cookies and Tracking Technologies

We use cookies and tracking tools to monitor website performance and personalise content. These include:

• HubSpot – for CRM, form submissions, email marketing, and user behaviour analytics
• Google Analytics – for understanding how users interact with our site
• Google Ads, Meta Ads, Bing Ads, LinkedIn Ads – for conversion tracking and remarketing
• Microsoft Clarity – for session replays and behaviour insights

For a full breakdown of the cookies we use, including their purpose and duration, please see our Cookie Policy.

7. Sharing Your Data

We do not sell your data. However, we may share it with trusted third-party service providers who help us deliver our services:

• HubSpot – marketing and CRM platform
• Zapier – automation tool to connect software apps
• Airtable – used internally for organising projects and data
• Advertising platforms – Google, Meta, LinkedIn, Microsoft (for tracking and campaign optimisation)

These providers act as either data processors or independent controllers and have their own privacy safeguards in place.

8. International Transfers

Some of our service providers (e.g., HubSpot, Zapier) may process data outside the UK or EEA. Where this is the case, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your information.

9. Data Retention

We only retain your personal data for as long as necessary for the purposes it was collected, or to meet legal, accounting, or reporting obligations. You may request deletion of your data at any time (see Section 10).

10. Your Rights

Under the UK GDPR, you have rights regarding your personal data, including:

• The right to access your data
• The right to correct or update your data
• The right to request deletion (right to be forgotten)
• The right to object to processing
• The right to withdraw consent
• The right to data portability

To exercise any of these rights, please contact us at: marketing@keycomputers.co.uk

11. How We Protect Your Data

We use a combination of technical, organisational, and physical safeguards to protect your data from unauthorised access, loss, or misuse. This includes secure servers, restricted access, and encryption where appropriate. We are registered as a data controller with the UK Information Commissioner’s Office.

Our data protection registration number is ZA371499.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our practices. The updated version will always be available on our website with the effective date stated above.

13. Data Process Addendum

Click here to view our Data Process Addendum.

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