Mobile Engineer Tracking

Keep your field service operations running smoothly with real-time mobile engineer tracking. Service Geeni software gives you full visibility over your engineers' locations, job statuses, and schedules.

The #1 choice for thousands of industry leaders

Features

Right Engineer, Right Place, Right Time

Ensure your engineers are always where they need to be with real-time tracking, smart scheduling, and seamless communication - boosting efficiency, response times, and customer satisfaction.

Location Tagging for Smarter Engineer Tracking

Our mobile tracking software keeps your operations running smoothly by providing real-time updates when engineers change activity. This ensures you always have the latest job status while optimising battery usage on mobile devices.

Improve Efficiency with Smarter Scheduling

With precise location data, you can assign tasks to the nearest available engineer, reducing travel time and improving response rates. By automatically calculating distances between jobs and engineers, you can optimise schedules for maximum efficiency and faster service delivery.

Respond Faster to Urgent Jobs

Knowing where engineers are in their schedule allows you to react quickly to last-minute or emergency callouts. By using real-time location data, you can dispatch the best-placed engineer instantly, ensuring quicker resolutions and improved customer satisfaction.

FEATURES

What Else Does Service Geeni Do?

Job management and engineer tracking is just part of our complete service management platform. Find out what more our software can do for your business.
Testimonials

Helping Engineers Deliver More, Every Day

Businesses across asset-centred industries use Service Geeni to simplify service management, improve efficiency, and reduce downtime. Hear from companies who’ve made the switch.

We wouldn't be able to maintain the building and equipment as efficiently as we do if we didn't have Service Geeni. And if we don't have equipment running, we don't make profit...Yes, we would recommend Service Geeni.

Edward Smith
Director of Facilities, Clarks US

We chose Service Geeni because of their willingness to change and adapt to us. Service Geeni offered the best connection with SAP, as well as advanced service management features – not everyone else could do that.

Paul Henderson
Performance Excellence Manager, Habasit UK

We are heavily KPI'd with our client, so Service Geeni helps us to monitor our performance and know immediately whether we are on track or not. For example, attending site by a given time. This is easy to track through Service Geeni because the engineers can log on as soon as they arrive on location. We didn't have that sort of visibility before.

James
Estimator, Arden Construction

Just wanted to praise one of the customer service Help Desk officers who goes by the name of Chris. He always has a happy, helpful nature and provides amazing customer service - five stars from me and everyone else down here at Clark Electrical Industries Ltd!

Lee Dodds
Operations/Sales Administrator, Clark Electrical Industries Ltd

Service Geeni provides a first-class service all of the time and we could not be happier. Whenever we have a question the team are very helpful giving a simple and clear explanation and always a solution that fits our business.

Compact Fork Trucks Ltd
Director, Compact Fork Trucks Ltd

Service Geeni speeds everything up. Our engineers just type in the notes, and the billing is all done through Service Geeni. We get paid quicker too – they pay us automatically now through the system – there is no need for human intervention.

Jo
Small Works Co-ordinator

We chose Service Geeni after speaking with several providers, confident their solution could meet our current and future needs by integrating everything into one system. Adam and the team were always helpful, providing clear, informative demos that reassured us Service Geeni was the right choice for our business.

Liftmaster
IT & Communications Manager, Liftmaster
Why Us

Why Service Geeni for Mobile Engineer Tracking?

Service Geeni’s mobile engineer tracking ensures the right engineer gets to the job on time, every time. With real-time location data and intelligent scheduling, you can optimise travel times, reduce delays, and increase service efficiency. By automatically calculating the distance between jobs and available engineers, you can assign tasks more effectively, improving response times and customer satisfaction.

We’re With You Every Step of the Way

Switching service software can feel daunting, but you’re not on your own. With a dedicated implementation team, customer success representatives, and a knowledge base full of how-to guides and videos, you’ll always have the support you need.
I just wanted to praise one of the customer service Help Desk officers who has been very helpful over the past few weeks, assisting me with getting certain changes on the system adjusted.
Lee Dodds
Operations,
Clark Electrical Industries Ltd
200+ support tickets resolved weekly
4.5/5 average support rating
100% of major issues resolved in under 60 minutes
100% of issues responded to in under 30 minutes
engineer Tracking FAQ

You have questions
we have answers

How can mobile engineer tracking improve efficiency?

Mobile engineer tracking allows businesses to optimise routes and schedules, reducing travel time and fuel costs. By having real-time visibility of your engineers, you can assign jobs based on location, ensuring quicker responses and more efficient use of resources.

Can I track engineers in real time?

Yes, Service Geeni provides real-time tracking of your engineers, so you can always know their exact location, task status, and estimated arrival time. This ensures better coordination between field teams and the office, improving operational efficiency.

How does location data help with job assignments?

With location data, you can assign tasks to the nearest available engineer, reducing downtime and minimising delays. The software calculates distances automatically, ensuring that the most efficient route is chosen, saving time and improving service delivery.

Will mobile tracking drain my engineers' phone batteries?

Service Geeni’s tracking system is designed to be battery-efficient, providing location updates only when necessary. The system ensures your engineers can stay connected throughout their shift without draining their devices, helping to maintain productivity.

How can I ensure engineers are on time for appointments?

By tracking engineer locations and managing job assignments in real time, you can accurately estimate arrival times and ensure engineers are always on time. The system also alerts you to any potential delays, so you can proactively manage customer expectations.

Can I track engineer performance with this system?

While the primary focus is on location and scheduling, Service Geeni also offers detailed insights into your engineers’ activities. You can monitor response times, job completion rates, and more, helping you identify areas for improvement and optimise team performance.

How secure is the location data for engineers?

Service Geeni uses secure data encryption to protect all location and job-related data. Your engineers' privacy is respected, and data is only shared with authorised users in your team to ensure confidentiality and security.

Book Your Demo Today

Get a personalised walkthrough of Service Geeni, tailored to your business needs. See how our asset-centric, industry-specific platform can streamline your operations, reduce downtime, and help your team work smarter.

Talk to Us

Have questions or want to know how Service Geeni fits into your business? Whether you’re looking for integrations, pricing, or just some expert advice, we’re here to help. Reach out to our team and let’s chat about your needs.