Field Service Route Optimisation
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The #1 choice for thousands of industry leaders
Turn Lost Time Into More Jobs Completed
Reduce travel time and costs
Smarter route planning means less time on the road and more time on-site. Our AI engine analyses all key variables to cut wasted journeys and streamline daily routes.
- Up to 55% fewer miles travelled per day
- Up to 23% less travel time
- Reduce fuel, labour, and vehicle costs across your team
- Lower your carbon footprint with more efficient routes
Increase daily job capacity
Optimised schedules help engineers fit in more work without adding pressure or extra staff. It’s a simple way to boost output without increasing overheads.
- Up to one additional job per engineer, per day
- Improve first-time fix rates with better skill matching
- Maximise utilisation without manual planning
- Scale service delivery with minimal disruption
Meet SLAs more reliably
Our smart optimisation module considers SLA deadlines when building schedules, ensuring time-sensitive jobs are prioritised and completed on time.
- Automatically prioritise high-SLA jobs
- Improve on-time response and resolution rates
- Reduce missed targets and related penalties
- Deliver a faster, more consistent customer experience
Reduce manual workload
Automated route scheduling saves office staff time and effort, eliminating the need to spend hours working out the most efficient way to distribute jobs.
- Automate daily schedule planning with minimal input
- Eliminate the need for manual route calculations or guesswork
- Free up planners to focus on urgent issues or exceptions
- Easily review and adjust schedules
What Else Does Service Geeni Do?
Helping Engineers Deliver More, Every Day
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Why Service Geeni for Engineer Route Optimisation?
Most route planning tools generate schedules behind the scenes, with no explanation and little flexibility. Service Geeni is different. You get the benefits of smart optimisation, with full visibility and control.
- Review and approve optimised schedules before they’re applied
- Make manual adjustments when priorities change
- Understand why each job is placed where it is
- Stay compliant with your SLAs and internal processes
We’re With You Every Step of the Way
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You have questions
we have answers
Service Geeni's route optimisation module uses AI to automatically generate efficient daily schedules for your field engineers. It considers various factors such as job location, estimated duration, required skills, travel times, and SLA deadlines to create efficient routes and optimise job distribution.
It goes beyond simply getting an engineer from A to B, and instead focuses on creating a realistic schedule that manages workloads, prioritises urgent tasks, and assigns appropriate engineers to each job.
Many route planning tools give you a fixed schedule with little transparency or flexibility. Service Geeni takes a different approach. Our AI analyses factors like job duration, engineer skills, location, SLAs, and travel time to build efficient schedules.
But crucially, you stay in control. You can review, adjust, and approve schedules before they’re applied. That means the benefits of automation, without losing oversight.
Schedules aren’t final until you say so. The AI builds an optimised plan, but nothing is dispatched automatically. You can review the proposed schedule in full, make changes where needed, and only approve what works for your team. This flexibility is particularly useful when dealing with last-minute changes or specific customer requirements.
Yes, the service route optimisation module is created to consider SLA targets, job urgency, and customer priority levels. This ensures that urgent or high-value tasks are included in the schedule. You can also set preferences based on contract terms or business rules, ensuring critical tasks are never overlooked.
The AI not only takes into account location when assigning jobs but also considers the skills of the engineers. It matches jobs with individuals who have the necessary certifications, product expertise, or specialist experience to minimise rework and enhance first-time fix rates. This is particularly beneficial for companies with a variety of assets or heavily regulated equipment.
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