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What are the Types of Work Orders?
Reactive Work Orders
Reactive work orders are used when emergency repairs are required, for example due to an unexpected breakdown. Although reactive maintenance isn't ideal, there will always be situations where it is needed, so it is important to have a work order management system in place to deal with these types of requests rapidly.
Preventive Work Orders
Planned Preventive Maintenance work orders are scheduled ahead of time, in order to reduce downtime and extend the lifespan of your equipment. Although arranged ahead of time, these work orders can still be difficult to stay on top of, which is why software that can automatically schedule maintenance based on a set timeframe or usage is ideal.
Inspection Work Orders
Inspection work orders are used to carry out routine checks on equipment. This is important for compliance, safety, and to optimise performance. With work order management software in place, you can automate and assign inspections to be done at regular intervals, with any findings logged against each asset so you can always see the full picture.
Corrective Work Orders
These types of work orders usually follow on from the routine inspections or preventive maintenance jobs. If a fault is identified which can't be fixed there and then, a new corrective work order will need to be created to ensure additional repairs are carried out. With Service Geeni, engineers can log any faults they find so that new work orders can be created instantly.
What are the Types of Work Orders?
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Assign jobs without extra admin
Subcontractors receive jobs just like your internal engineers – no extra steps or manual work. Jobs can be issued directly from your scheduler, with the option to email a secure link to the contractor or let them log in via their own portal.
- Add subcontractors with no extra licences
- Assign jobs from your existing workflow
- Control which jobs and data they can access
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Mobile engineer tracking allows businesses to optimise routes and schedules, reducing travel time and fuel costs. By having real-time visibility of your engineers, you can assign jobs based on location, ensuring quicker responses and more efficient use of resources.
Yes, Service Geeni provides real-time tracking of your engineers, so you can always know their exact location, task status, and estimated arrival time. This ensures better coordination between field teams and the office, improving operational efficiency.
With location data, you can assign tasks to the nearest available engineer, reducing downtime and minimising delays. The software calculates distances automatically, ensuring that the most efficient route is chosen, saving time and improving service delivery.
Service Geeni’s tracking system is designed to be battery-efficient, providing location updates only when necessary. The system ensures your engineers can stay connected throughout their shift without draining their devices, helping to maintain productivity.
By tracking engineer locations and managing job assignments in real time, you can accurately estimate arrival times and ensure engineers are always on time. The system also alerts you to any potential delays, so you can proactively manage customer expectations.
While the primary focus is on location and scheduling, Service Geeni also offers detailed insights into your engineers’ activities. You can monitor response times, job completion rates, and more, helping you identify areas for improvement and optimise team performance.
Service Geeni uses secure data encryption to protect all location and job-related data. Your engineers' privacy is respected, and data is only shared with authorised users in your team to ensure confidentiality and security.
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