The platform powering modern service operations

Service Geeni operates as two distinct solutions depending on how your business is structured. The field service management (FSM) solution is built for companies that dispatch engineers to service and maintain equipment at customer sites - covering job management, scheduling, engineer mobile access, hire management, and customer invoicing. The CMMS solution is built for organisations with internal maintenance teams managing their own equipment, focusing on planned preventive maintenance, asset tracking, work order management, and compliance. Both solutions run on the same platform, but are configured around the specific workflows of each operation type.

Most service management systems organise data around jobs or customers. Service Geeni organises it around the asset - the individual piece of equipment being serviced. This means every job, service history entry, parts record, engineer report, and compliance document is linked directly to a specific asset.

When an engineer attends a job, they can see the full history of that asset on their mobile device, rather than searching across separate records. This approach reduces repeat failures, improves first-time fix rates, and gives businesses an accurate picture of the cost and performance of each asset over its lifetime.

Service Geeni is built for businesses that service and maintain complex machinery with moving parts, and works across a wide range of industries.

The platform is particularly well-suited to Material Handling (e.g forklifts, warehouse equipment), Ground Support Equipment (GSE), Medical Equipment, Industrial Doors, and Catering Equipment - industries where asset tracking, compliance, and service history are business-critical.

The platform includes industry-specific features developed with sector specialists, including CFTS integration for the Material Handling industry.

The platform covers a broad set of features across both its FSM and CMMS solutions, though not every feature applies to both use cases.

Features available across both FSM and CMMS include asset management, planned preventive maintenance (PPM), job and work order management, stock and parts management, engineer mobile app, and reporting and business intelligence.

Features specific to field service management (FSM) include hire management, customer management, a customer web portal, and an AI Scheduling Agent for automated route planning and job assignment.

Yes. Service Geeni includes an AI Scheduling Agent that automates route planning and job assignment for field engineers. Based on published performance data, customers using the AI Scheduling Agent see on average a 55% reduction in mileage, 23% less travel time, one additional job completed per engineer per day, and savings of approximately £11,315 per engineer per year.

It also includes Real-time AI Schedule Optimisation, meaning schedules can be easily adapted to prioritise urgent jobs, using live engineer locations and current job status to replan the rest of the day.

Plans start from £40 per engineer, per month. Service Geeni offers flexible, scalable packages - the Starter plan covers core service management functionality, while Premium Plus includes advanced features and optional add-ons. Enterprise pricing is available for larger organisations. Specific pricing is available on request via the pricing page or by booking a demo.

Service Geeni holds a 4.8/5 rating on Software Advice, GetApp, and Capterra. On G2, Service Geeni is rated 4/5*. These ratings are based on verified reviews from users across industries. Reviews can be read directly on each platform via the links on the Service Geeni website.

*Review scores accurate as of 15/06/2026