How Arden Construction won contracts with Service Geeni

When Service Integration is a must, Service Geeni delivers service you can count on.

About Arden Construction

Arden Construction specialises in refurbishing and maintaining public sector buildings, within their local region. The company has a busy team of engineers in the field who need jobs allocating and then need to feedback accurate information to head office.

Challenge:

Arden Construction faced several challenges with their paper-based job management system:

• Inefficiency: Manually allocating jobs, collecting data, and processing invoices was time-consuming and laborious. This limited their ability to handle larger, more complex projects effectively.
• Lack of Scalability: As their business grew and they took on more complex projects, the paper-based system became increasingly difficult to scale. This hindered their ability to expand their client base.
• Risk of Losing a Big Client: Warwickshire County Council, a major client, specifically requested a field service management tool in their tender renewal. The limitations of the paper system put this crucial contract at risk.

Solution:

Service Geeni’s ability to integrate with other software tools made it a perfect fit for Arden Construction. They were now able to:

• React quickly to jobs raised by the client through the Service Geeni integration
• Quickly and easily identify the best engineer for the job
• Distribute jobs to engineers’ mobile devices
• Record more job data including annotated photos
• Collect client signatures on site when job is completed
• Generate automated invoices
• Collect customer satisfaction scores
• Manage SLAs (Service Level Agreements)

Results:

As a result of Service Geeni, Arden Construction now have much better visibility of their engineers and operations. Much of the time-consuming paper-based methods they were using previously have been replaced by the software, and so it has saved a lot of manual labour and bypasses human error.

Improved Communication.
Arden are now able to integrate with client systems, allowing their engineers to share more information directly with clients and for clients to submit jobs electronically, streamlining communication and job requests.

Improved Efficiency & Staff Satisfaction.
Service Geeni has given Arden real-time job visibility, enabling efficient job allocation and reducing stress for office staff. This leads to better overall operational efficiency and improved first-time fix rates for customers.

Enhanced Performance Tracking.
Service Geeni's improved visibility allows Arden Construction to monitor KPIs and identify areas for improvement, leading to better overall operations and ultimately happier clients.

Faster Payments & Improved Cash Flow.
Automatic invoicing through Service Geeni integration streamlines the billing process, ensuring faster payments and reducing cash flow risks associated with manual invoicing.

Conclusion:

The team at Arden Construction said they chose Service Geeni because of the depth and breadth of the functionality, and also because the team were very helpful it covered everything they needed.

Since then, Service Geeni has helped Arden Construction retain one of their biggest clients, improve their efficiency, improve operations for both engineers and office staff, and ensure they got paid.

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