Step one: we map how you work today.
We look at how jobs, quotes, invoices and compliance records flow through your business, and where the delays and double-handling happen.
Switching systems? Plan the move before it plans you.
Looking at Vantage or planning a move off Protean? You need a smooth migration, a move that doesn’t stop the jobs, and support that’s still there after go-live.
The #1 choice for thousands of industry leaders
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Is your current system still getting the job done?
Jobs get written up twice. Job sheets are keyed in after the event. Invoices lag behind the work. Reports need someone to build them by hand, and every change means waiting for a fix.
If that sounds familiar, the question isn’t whether to change. It’s how to change without losing time, data or your team’s confidence.
A move that keeps the capability you rely on
Northern Materials Handling moved from Protean to Service Geeni. Our platform replicated the Protean capability they relied on, and removed the bottlenecks that came with it. Forms, inspections and risk assessments are now handled in a system built for materials handling operations.
“Onboarding felt effortless from day one. The data import training made setup simple, live chat support was quick every time, and the help articles guided our team through each step.”
Sinead
General Manager, Northern Materials Handling
How the move works
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Step two: we move your data and check it.
Data migration, integrations and any bespoke forms are delivered, and your records are checked before anyone relies on them.
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Step three: your team is trained on their own work.
Training is built around your operation, and user readiness is confirmed and signed off before go-live.
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Step four: we go live, then stay with you.
Final data checks are completed, and hypercare is in place, with on-site or remote support where included. Northern Materials Handling went live a month ahead of schedule.
A named team from day one
Every implementation is led by a named team, not a ticket queue, and it’s included in every implementation rather than sold as an add-on.
Support that doesn’t stop at go-live
Support is available three ways: live chat with a support agent, 24/7 in the app, a support portal for raising and tracking tickets, and a help centre with guides, articles and videos.
I just wanted to praise one of the customer service Help Desk officers who has been very helpful over the past few weeks, assisting me with getting certain changes on the system adjusted.
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Our average response time across all tickets is 22 minutes
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Our customer satisfaction score is 86.4%
100% of issues responded to in under 30 minutes
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100% of major issues resolved in under 60 minutes
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Make AI work for you
Our AI agents take scheduling and operations work off your team’s plate.
Respond to change faster with AI scheduling
Field service rarely goes to plan. Service Geeni’s AI Scheduling Agent replans the rest of the working day using live engineer locations and job status. It proposes an updated schedule, and your dispatcher approves it before anything changes. Work already underway is protected.
- Up to 55% fewer miles travelled per day
- Up to 23% less travel time
- Up to one extra job per engineer, per day
Based on aggregate data from live Service Geeni customers, measured year on year.
Forget building reports, just ask your data
Stop building reports to answer simple questions. Ask in plain English and get clear answers. See trends early and act before they become a problem, or capitalise on an opportunity for growth.
- Ask questions in plain English
- Get answers without building a report
- Spot trends early
- Act before problems grow
More AI features are coming soon.
Book your free process mapping session
In around 45 minutes, we’ll look at how your business runs today and what a move would involve. There’s no obligation, and you’ll leave with a realistic view of the steps, the timing and the things to watch out for.
Common questions
Is Service Geeni an established choice?
Yes. We’ve been helping UK service teams since 1990, and we’re a long-standing supplier, not a new product.
How long does the move take?
It depends on your sites, users and records. Your process mapping session will give you a realistic timeline before you commit to anything.
What happens to our existing data?
We transfer your key records and check them with you before go-live. Nothing is switched off until you’re happy with the result.
What happens when something goes wrong?
Your Enhanced Support Lead is your first point of contact during go-live, and your support requests are handled against the severity targets above.
We're looking at Vantage. Can you help us compare?
Yes. We can’t speak to another product’s features, but we can help you work out what you need and how each option would fit your business.
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Insights for Service Teams
From engineers to directors, Service Geeni gives your team the tools to work smarter, reduce admin, and improve operations.
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Talk to Us
Have questions or want to know how Service Geeni fits into your business? Whether you’re looking for integrations, pricing, or just some expert advice, we’re here to help. Reach out to our team and let’s chat about your needs.