Niall Farren

Director Of Operations, Service Geeni
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Professional Background

Níall Farren is Director, Product Manager at Service Geeni, where he has spent over 14 years. He led the product development and migration of Service Geeni from a desktop application to a SaaS platform, and has headed cross-functional teams across product development, project management, service delivery, business analysis and continuous improvement. In his current role he draws on deep experience in field service and asset maintenance to guide product-market fit for the company's FSM and CMMS platforms, ensuring the solution delivers long-term value to customers.

Níall's background combines project management discipline with hands-on software implementation. Before moving into product leadership he managed SAP business development and project delivery, and spent several years in sales and marketing roles across technology start-ups and service-led businesses. He holds an MSc in Project Management from Alliance Manchester Business School, graduating with first-class honours, alongside a BA (Hons) in Economics and an MSc in Finance.

That mix of delivery rigour and commercial understanding shapes how he approaches product at Service Geeni, with a focus on practical, reliable outcomes for customers managing field engineers and in-house maintenance teams alike.

Areas of Expertise

FSM Software
Computerised Maintenance Management Systems
Software Implementation and Onboarding
Multi-Depot Service Operations
Service Management Reporting and KPIs

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