Reporting & Business Intelligence
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The #1 choice for thousands of industry leaders
Data You Can Trust
Insightful KPI Dashboards
Our KPI dashboard reporting provides a real-time snapshot of your key metrics. This not only includes profit margins and overall business performance metrics, but also statistics such as equipment downtime, first-time fix rates, and workforce productivity. Monitor performance at a glance, spot trends early, and tackle inefficiencies before they escalate, keeping your business on track.
- Real-time KPI snapshots
- Trend detection at a glance
- Early identification of inefficiencies
- Centralised performance overview
Customisable, Bespoke Reporting
Every business has different reporting needs. Whether tracking job performance, compliance, or service SLAs, Service Geeni’s flexible reporting tools allow you to generate tailored reports at no extra cost. With our reporting dashboard designer and bespoke report creation, you can share customer-specific reports and prove your operational excellence with clear, customised data.
- Customisable dashboard designer
- Bespoke report creation
- Customer-specific report sharing
Automated, Accurate Data Tracking
Trust in your numbers with automated reports and precise data tracking. Service Geeni records a vast range of operational data and sets custom notifications, ensuring you’re always informed and ready to make data-driven decisions.
- Automated report generation
- Accurate data capture
- Custom notifications
- Efficiency performance tracking
Clear Data, Clear Decisions
Suite of Standard Reports
Automated Report Generation
Custom Notifications
Efficiency Reporting
What Else Does Service Geeni Do?
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Helping Service Teams Deliver More, Every Day
We are heavily KPI'd with our client, so Service Geeni helps us to monitor our performance and know immediately whether we are on track or not. For example, attending site by a given time. This is easy to track through Service Geeni because the engineers can log on as soon as they arrive on location. We didn't have that sort of visibility before.
Why Service Geeni for Reporting & Business Intelligence?
Service Geeni’s Reporting & Business Intelligence module delivers the clarity you need to drive informed decisions. With pre-built reports, a customisable dashboard, and free bespoke report creation, you gain complete visibility into your operations. Our solution captures accurate, automated data, so you can monitor efficiency, prove your worth, and continuously improve. With Service Geeni, every number adds up, and every report tells your success story.
We’re With You Every Step of the Way
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You have questions we have answers
How can I track the performance of my assets in real time?
Service Geeni’s KPI dashboards give you a real-time snapshot of asset performance, including uptime, downtime, and maintenance schedules. You can monitor key metrics such as equipment availability, repair rates, and service compliance, ensuring your machinery and assets are always performing at their best.
Can I track and compare performance across multiple equipment types or job sites?
Yes, Service Geeni allows you to compare performance metrics across different assets, job sites, or even regions. This flexibility ensures you can gain insights into how various equipment or service teams are performing, helping you identify trends and optimise operations.
How can I handle client-specific reporting needs?
With Service Geeni’s bespoke reporting capabilities, you can easily create reports that cater to specific client needs. Whether it’s tracking maintenance history, asset performance, or job completion rates, these custom reports can be shared directly with clients, ensuring transparency and building trust.
How does Service Geeni support operational decision-making with its reporting?
Service Geeni provides actionable insights that directly impact operational decisions. With detailed reports on equipment utilisation, downtime, and maintenance costs, you can make informed choices about resource allocation, preventative maintenance, and repair strategies.
Can the system track the financial impact of equipment downtime?
Absolutely. Service Geeni’s reporting module can help you quantify the financial impact of downtime by tracking maintenance and repair costs alongside lost productivity. This gives you a clearer understanding of how equipment issues affect your bottom line, allowing you to take action to minimise costs.
Can I get insights into engineer performance and productivity?
Yes, Service Geeni’s reporting tools let you track individual performance for field service engineers. You can measure metrics such as job completion times, repair quality, first-time fix rates, and response times, allowing you to identify top performers, highlight areas for improvement, and optimise team performance.
How can I use data to improve long-term asset management?
Service Geeni helps you track asset health over time, providing valuable insights into maintenance cycles and repair history. With this data, you can predict when assets are likely to need repairs or replacements, helping you plan for long-term asset management and avoid unexpected breakdowns.
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