Efficient Job Management Software for Service Teams
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The #1 choice for thousands of industry leaders
Streamline Your Operations with Job Management
Streamlined Operations & Reduced Paperwork
Our Job Managemment module automates routine tasks and reduces the need for manual paperwork. Integrated engineer diary management and real-time job updates help maintain accurate records, allowing you to focus on delivering a reliable service.
- Automated job updates
- Integrated engineer diaries
- Reduced manual data entry
- Accurate record keeping
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Optimised Job Allocation
With Service Geeni, you assign the right engineer to every job by using real-time data on location, skill set, and van inventory. This targeted approach boosts first-time fix rates, ensuring customers receive prompt and effective service while improving overall efficiency.
- Real-time engineer tracking
- Skill set and van inventory matching
- Improved customer satisfaction
- Increased first-time fix rates
AI Route Planning & Scheduling
If your engineers are out in the field, you'll benefit from our AI powered route optimisation tool. Automatically calculate the most efficient route combination for your entire team. This feature saves time, reduces fuel costs, and ensures that every journey is as efficient as possible.
- AI-driven route planning
- Most efficient team routing
- Reduced travel time and fuel costs
- Intuitive scheduling interface
Enhanced Communication & Subcontractor Management
Stay connected with your team and manage subcontractors effectively using real-time updates and a unified system for job details. This seamless coordination ensures accurate billing, timely feedback, and a more efficient service operation.
- Real-time field updates
- Unified job detail system
- Effective subcontractor management
- Accurate billing and feedback
More than Just Job Management Software
Comprehensive Job Management
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Intuitive Drag-and-Drop Scheduling
Efficient Team Organisation
Real-Time Engineer Location Tracker
What Else Does Service Geeni Do?
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Helping Service Teams Deliver More, Every Day
Batch cancelling jobs is super quick and easy in Service Geeni, saved us a lot of time!
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We can feed a lot of information back into the client’s system which we never did before. For example, the photos the engineers take. Previously, any photos tended to just sit on engineer’s phones. Now, we actually use them.
We’ve been working with Service Geeni for over 5 years using their service management software, and it’s been a great benefit to us. Initially, the software was used to keep track of truck breakdowns, but over time this has evolved and now we have trackers on all trucks and use mobile devices in the field, giving us complete visibility.
Why Service Geeni for Job Management?
Service managers juggle countless tasks every day. From dispatching the right engineer to managing routes and keeping up with paperwork. Service Geeni simplifies these challenges with real-time job updates, intuitive scheduling, and AI-driven route optimisation. It gives you complete oversight of your team, reduces administrative burdens, and lets you focus on delivering top-quality service, all while boosting efficiency and profitability.
We’re With You Every Step of the Way
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You have questions we have answers
What should I look for in a good Job Management tool?
A good job management tool should make scheduling easy, keep your team connected, and fit seamlessly into your wider operations.
Look for smart scheduling, real-time updates, and engineer management to keep jobs on track. Mobile access is also a must for engineers in the field, and features like automated workflows, customer history, and accounting integrations help everything run smoothly.
Service Geeni’s job management module brings all this together as part of a complete service management system, so you can work smarter and deliver better service.
Can I schedule jobs based on engineer availability and location?
Yes, the system considers engineer availability, skill set, and live location to assign jobs efficiently, helping reduce travel time and improve job completion rates.
Can I set different priority levels for jobs?
Yes, you can easily assign different priority levels to jobs based on urgency or customer requirements. This feature ensures that critical tasks are addressed first, while lower-priority jobs can be scheduled accordingly. You can also adjust priorities in real-time if job requirements change, keeping your team flexible and efficient.
How does the software handle emergency call-outs?
Our system is designed to respond quickly to emergency call-outs. You can override the regular schedule to dispatch the nearest available engineer, ensuring a swift response to urgent issues. The real-time updates and location tracking ensure that engineers are deployed as quickly as possible, helping you meet customer expectations for fast service, and respond to more urgent maintenance and repair jobs.
How does the software support multi-site job management?
Service Geeni enables efficient job management across multiple sites. You can assign jobs to engineers based on their location or availability, track progress at different sites, and ensure that work is completed on time. Whether you’re managing a fleet of engineers or servicing multiple locations, the software provides clear oversight and coordination across your entire operation.
What integrations does the software support for Job Management?
Our software supports seamless integrations with popular accounting platforms such as Sage, Xero, and Iplicit. It also works with third-party systems for GPS tracking, inventory management, and ERP systems, ensuring that all your business tools work together in one cohesive system. Need a custom integration? We can help with that too!
Can I generate job cost reports, including labour and parts?
Yes, our system makes it easy to generate detailed job cost reports. You can track labour hours, parts used, and any other associated costs for each job. These reports give you a clear picture of your expenses, helping you maintain profitability and ensure accurate billing. The data can also be used to identify trends and optimise your cost management strategies.
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